Refund and Access Policy

Paid learner access is billed through Stripe or another approved payment processor.

Learners can choose a one-month access pass, monthly card renewal, annual card renewal, or monthly Direct Debit renewal where those options are available at checkout.

The one-month pass renews only when the learner chooses to buy another month. Monthly card, annual card, and Direct Debit options renew automatically until cancelled through the available billing route or support process.

Billing questions must be sent to billing@cloudforgeacademy.co.uk.

Access remains available until the end of the paid access period unless the account is terminated for breach or misuse.

UK Direct Debit is available only for UK bank accounts and is collected as a recurring monthly subscription through Stripe Bacs Direct Debit.

The learner authorizes a bank mandate during Stripe Checkout; Daskerel should not collect or store bank account details directly.

If the amount, date, or frequency changes, the learner must receive advance notice before the account is debited, normally 10 working days unless another notice period is agreed.

If an error is made by Daskerel, Stripe, or the learner's bank or building society, the learner can ask their bank or building society for a full and immediate refund under the Direct Debit Guarantee.

A learner can cancel a Direct Debit at any time through their bank or building society. They should also notify Daskerel billing support so access, subscription status, and outstanding obligations can be reviewed.

Cancelling the Direct Debit mandate stops future bank collections, but it does not automatically cancel any separate subscription, invoice, tax, refund, or contract obligation already owed.

Some group tutorials and revision clinics are included with an active membership. Separately priced specialist tickets and one-to-one sessions show the class price, currency, VAT treatment, schedule, capacity, cancellation cutoff, refund or credit route, recording policy, and accessibility support before Stripe checkout.

A separately priced place is reserved only after Stripe confirms payment through the signed webhook. If payment succeeds after the final place has been taken, Billing must issue a full refund or obtain the learner's explicit agreement to an approved replacement or class credit.

Learner cancellation before the displayed cutoff follows the class-specific refund, class-credit, or manual-review policy shown before payment. Requests after the cutoff receive a documented Billing review. These commercial terms do not remove statutory rights or remedies that cannot lawfully be excluded.

If Daskerel cancels a separately purchased class, the payment enters the refund queue. A replacement or class credit is used only with the learner's agreement; otherwise the owner processes the refund through Stripe to the original payment method where possible.

Private employer cohort sessions are governed by the approved Teams quote, order form, or statement of work and are not sold as public individual tickets.

Daskerel provides digital learning access that can start immediately after Stripe confirms payment and the webhook entitlement is processed.

Before checkout, learners must separately and expressly request immediate digital access to the content and acknowledge that their 14-day cancellation right for that digital content is lost once access begins. This does not remove rights that applicable consumer law makes non-waivable, including remedies where digital content is faulty or not supplied as agreed.

Refunds are reviewed for duplicate charges, failed or materially unavailable access after payment, billing errors, fraudulent or unauthorised payment reports, or other circumstances required by applicable consumer law.

A change of mind after using paid digital materials is not automatically refundable, but billing support will review fair, documented requests sent to billing@cloudforgeacademy.co.uk with the account email, Stripe receipt reference, payment date, and issue summary.

Billing support aims to acknowledge refund and access requests within two UK business days. Approved refunds are returned through Stripe to the original payment method where possible.

Subscription cancellation stops future renewal and normally keeps access until the end of the paid period unless misuse, chargeback, fraud, or a legal requirement requires earlier restriction.