Billing support
Payment, renewal, invoice, and member-access help.
Billing requests route to billing@cloudforgeacademy.co.uk. Use this page for payment questions, missing access after checkout, one-month renewal, refund review, invoices, and team billing.
What billing can help with
One-month access checkout and payment confirmation
Member access after successful payment
Invoices, billing email, and payment method questions
Manual renewal, expiry, and billing record access
Refund, duplicate charge, or failed payment review
Team seat billing and cohort access questions
Before sending
Share enough detail to resolve the account safely.
Use the same email address used at checkout when asking about access.
Include the plan name, approximate payment time, and any Stripe receipt reference.
You receive an acknowledgement with a reference ID after the form is accepted.
Billing and membership access requests are reviewed within two UK business days.
Failed payment, duplicate charge, and missing access reports are prioritised for the next billing review window.
Never send card numbers, bank details, passwords, or one-time codes through the form.
For urgent access issues, choose Billing or membership so the message routes to billing.
Billing records
Customer portal access appears after Stripe creates the billing profile.
Paid learners can open Stripe-hosted billing records from the member access panel once the checkout, webhook, entitlement, and Stripe customer record all match the signed-in learner account.
Billing records open only after a successful Stripe checkout creates a customer record for the signed-in account.
Use the same learner account email for checkout, member access, billing records, and support requests.
If payment succeeded but records are not available, use Check access first to see whether the entitlement has been recorded yet.
If the portal still cannot open, billing can trace the Stripe customer, subscription, webhook event, and entitlement record.
Missing access after payment
Send the details billing needs to trace Stripe and unlock access.
Most successful payments unlock automatically after Stripe sends the webhook. If access is still locked after a minute or two, send the checklist details so billing can match the payment, account, entitlement, and webhook event.
Learner account email used to sign in to Daskerel.
Stripe receipt number or payment confirmation email reference.
Payment date and approximate UK time.
Selected plan and payment route, such as Launch Individual one-month pass or Pro Learner monthly card.
Stripe checkout email if it differs from the learner account email.
Screenshot or copied text from the checkout success page, including any Stripe session reference.
Whether the members library still shows locked access after using Check access.
Billing form
Send a billing or membership request.
The form is pre-routed to billing@cloudforgeacademy.co.uk. If email delivery is configured in production, the message is sent to the billing inbox. In local development, it is recorded locally.