Lesson proof
Concept, demo, checklist, lab, and assignment evidence.
ITIL / PeopleCert / Service Management / IT Service Management Practitioner
ITIL Service Management
Learn current ITIL Foundation Version 5 and modern service management from first principles through products, services, value, practices, incidents, problems, changes, experience, sustainability, AI-enabled environments, governance, and practitioner-ready evidence.
ITIL Foundation Version 5 independent preparationService management portfolioOperational improvement evidence
Start domain mock testPlatform-wide module outputs
Every module now feeds portfolio proof and CV readiness.
Portfolio pack
Requirement, artifact, validation, risk note, and interview story.
CV signal
Role-specific skill statement linked to a score or artifact.
Review queue
Submitted evidence can support dashboard, readiness, and career exports.
Open materials
ITIL Foundation Version 5Lesson + portfolio pack + CV evidenceService management foundationsLesson + portfolio pack + CV evidenceService value system and value chainLesson + portfolio pack + CV evidenceGuiding principles and governanceLesson + portfolio pack + CV evidenceIncident management and service deskLesson + portfolio pack + CV evidenceProblem management and root cause analysisLesson + portfolio pack + CV evidenceChange enablement and release managementLesson + portfolio pack + CV evidenceService level management and SLAsLesson + portfolio pack + CV evidenceService request and knowledge managementLesson + portfolio pack + CV evidenceMonitoring event and availability managementLesson + portfolio pack + CV evidenceConfiguration assets and CMDBLesson + portfolio pack + CV evidenceContinual improvement and metricsLesson + portfolio pack + CV evidenceITIL with digital products, cloud, DevOps, Agile, sustainability, and AI-enabled servicesLesson + portfolio pack + CV evidenceITIL Practitioner capstoneLesson + portfolio pack + CV evidence
Certification objective coverage
Every provider-aligned module is connected to a lesson, labs, mock questions, and implementation proof.
This is the track-level audit view for blueprint alignment. Exact exam wording should still be checked against the current official provider guide before public exam-code claims are made.
itil-service-management.itil-foundation-version-5.01 / 7% weight
Apply ITIL Foundation Version 5 decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define ITIL Foundation Version 5 in plain language and explain the provider service family it belongs to.
- Show how ITIL Foundation Version 5 is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.service-management-foundations.02 / 7% weight
Apply Service management foundations decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Service management foundations in plain language and explain the provider service family it belongs to.
- Show how Service management foundations is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.service-value-system-and-value-chain.03 / 7% weight
Apply Service value system and value chain decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Service value system and value chain in plain language and explain the provider service family it belongs to.
- Show how Service value system and value chain is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.guiding-principles-and-governance.04 / 7% weight
Apply Guiding principles and governance decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Guiding principles and governance in plain language and explain the provider service family it belongs to.
- Show how Guiding principles and governance is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.incident-management-and-service-desk.05 / 7% weight
Apply Incident management and service desk decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Incident management and service desk in plain language and explain the provider service family it belongs to.
- Show how Incident management and service desk is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.problem-management-and-root-cause-analysis.06 / 7% weight
Apply Problem management and root cause analysis decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Problem management and root cause analysis in plain language and explain the provider service family it belongs to.
- Show how Problem management and root cause analysis is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.change-enablement-and-release-management.07 / 7% weight
Apply Change enablement and release management decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Change enablement and release management in plain language and explain the provider service family it belongs to.
- Show how Change enablement and release management is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.service-level-management-and-slas.08 / 7% weight
Apply Service level management and SLAs decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Service level management and SLAs in plain language and explain the provider service family it belongs to.
- Show how Service level management and SLAs is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.service-request-and-knowledge-management.09 / 7% weight
Apply Service request and knowledge management decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Service request and knowledge management in plain language and explain the provider service family it belongs to.
- Show how Service request and knowledge management is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.monitoring-event-and-availability-management.10 / 7% weight
Apply Monitoring event and availability management decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Monitoring event and availability management in plain language and explain the provider service family it belongs to.
- Show how Monitoring event and availability management is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.configuration-assets-and-cmdb.11 / 7% weight
Apply Configuration assets and CMDB decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Configuration assets and CMDB in plain language and explain the provider service family it belongs to.
- Show how Configuration assets and CMDB is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.continual-improvement-and-metrics.12 / 7% weight
Apply Continual improvement and metrics decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define Continual improvement and metrics in plain language and explain the provider service family it belongs to.
- Show how Continual improvement and metrics is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.itil-with-digital-products-cloud-devops-agile-sustainability-and-ai-enabled-services.13 / 7% weight
Apply ITIL with digital products, cloud, DevOps, Agile, sustainability, and AI-enabled services decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define ITIL with digital products, cloud, DevOps, Agile, sustainability, and AI-enabled services in plain language and explain the provider service family it belongs to.
- Show how ITIL with digital products, cloud, DevOps, Agile, sustainability, and AI-enabled services is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
itil-service-management.itil-practitioner-capstone.14 / 9% weight
Apply ITIL Practitioner capstone decisions to IT Service Management Practitioner scenarios
Implementation proof
- Define ITIL Practitioner capstone in plain language and explain the provider service family it belongs to.
- Show how ITIL Practitioner capstone is implemented through a guided configuration, simulator, command, diagram, notebook, or case study.
- Capture evidence with screenshots, command output, logs, metrics, topology state, policy review, query result, or troubleshooting notes.
- Connect the evidence to a portfolio pack, CV-ready skill statement, and mock-test weak-domain recovery action.
Evidence requirements
- Correct scenario decision in mock exam
- Written explanation of the key requirement or constraint
- Hands-on lab evidence or troubleshooting proof
- Portfolio pack with requirement, artifact, validation, risk note, and interview story
- CV-ready skill statement linked to a score, artifact, or project result
Test readiness
Mock test by domain
Practice every domain in this track with exam-style questions, answer keys, and explanations.
Open mock testMost in-demand certification materials
High-value certificates connected to this track.
PeopleCert / ITIL
ITIL Foundation Version 5
Needs reviewLast verified: Not verifiedNext review: Provider source review required
Beginners, service desk analysts, cloud operations learners, support engineers, team leads, and anyone needing IT service management foundations.
ITIL Foundation Version 5 is mapped to platform lessons and labs, but still needs a dated official-source review.
- ITIL Foundation Version 5 terminology, product and service lifecycle, value streams, guiding principles, and practice map
- Foundation-style scenario questions with distractor explanations
- Service value and practice relationship checklist
PeopleCert / ITIL
Historical ITIL 4 Specialist transition record
Needs reviewLast verified: Not verifiedNext review: Provider source review required
Practitioners managing service operations, support, value streams, incidents, changes, releases, knowledge, and delivery workflows.
Historical ITIL 4 Specialist transition record is mapped to platform lessons and labs, but still needs a dated official-source review.
- Value stream and workflow design notes
- Incident, request, change, release, and knowledge practice drills
- Operations evidence pack for service desk, DevOps, and cloud support workflows
PeopleCert / ITIL
Historical ITIL 4 Strategist transition record
Needs reviewLast verified: Not verifiedNext review: Provider source review required
Service managers, operations leads, cloud leaders, and improvement owners responsible for governance, metrics, risk, and continual improvement.
Historical ITIL 4 Strategist transition record is mapped to platform lessons and labs, but still needs a dated official-source review.
- Continual improvement register template
- KPI, SLA, risk, governance, and stakeholder review workbook
- Service improvement plan and executive review scenario pack
PeopleCert / ITIL
Historical ITIL 4 Practice Manager transition record
Needs reviewLast verified: Not verifiedNext review: Provider source review required
Practitioners proving applied capability across incident, problem, service request, change, monitoring, service level, and asset practices.
Historical ITIL 4 Practice Manager transition record is mapped to platform lessons and labs, but still needs a dated official-source review.
- Practice-by-practice purpose, inputs, outputs, roles, and evidence map
- Ticket, RCA, CMDB, SLA, and improvement review tasks
- Practice maturity and improvement assessment checklist
Certification provider connections
Connect this learning path to the official exam provider.
PeopleCert
ITIL Foundation Version 5
Connect ITIL and service-management readiness to the learner's exam booking, certificate proof, and renewal reminders.
Booking partner: PeopleCert
- Create or confirm the PeopleCert account.
- Review the official exam guide, ID policy, delivery options, and reschedule rules.
- Add target exam date, booking status, renewal date, and certificate proof to the learner record.
PeopleCert
Historical ITIL 4 Specialist transition record
Connect ITIL and service-management readiness to the learner's exam booking, certificate proof, and renewal reminders.
Booking partner: PeopleCert
- Create or confirm the PeopleCert account.
- Review the official exam guide, ID policy, delivery options, and reschedule rules.
- Add target exam date, booking status, renewal date, and certificate proof to the learner record.
PeopleCert
Historical ITIL 4 Strategist transition record
Connect ITIL and service-management readiness to the learner's exam booking, certificate proof, and renewal reminders.
Booking partner: PeopleCert
- Create or confirm the PeopleCert account.
- Review the official exam guide, ID policy, delivery options, and reschedule rules.
- Add target exam date, booking status, renewal date, and certificate proof to the learner record.
PeopleCert
Historical ITIL 4 Practice Manager transition record
Connect ITIL and service-management readiness to the learner's exam booking, certificate proof, and renewal reminders.
Booking partner: PeopleCert
- Create or confirm the PeopleCert account.
- Review the official exam guide, ID policy, delivery options, and reschedule rules.
- Add target exam date, booking status, renewal date, and certificate proof to the learner record.
01 Match
Map each Daskerel track to the official provider, exam code, registration page, and verification route.
02 Prepare
Use provider objectives with Daskerel lessons, mock exams, labs, and evidence packs before booking.
03 Book
Send learners to the official scheduling partner while keeping target dates and next actions in the dashboard.
04 Verify
Capture certificate URL, badge, expiry, renewal plan, and portfolio proof after the learner passes.
Study plan
Start with the difference between products, services, value, outcomes, costs, risks, utility, and warranty.
Learn the ITIL service value system before memorizing practices, because practices make sense when they support value co-creation.
Practise realistic tickets, change records, SLA reviews, knowledge articles, improvement registers, and service review evidence.
Hands-on labs
Build a service value map for a cloud learning platform with users, providers, suppliers, risks, costs, outcomes, and value streams.
Create an incident ticket, escalation path, communication note, resolution evidence, and post-incident learning record.
Write a standard change request with risk, approval, implementation, rollback, communication, and validation steps.
Design a service review pack with SLA targets, incident trends, problem backlog, change success rate, knowledge usage, and improvement actions.
Create an ITIL-to-cloud-operations runbook connecting monitoring alerts, service desk workflow, DevOps deployment, and continual improvement.
Track learning assets
Templates and revision tools for this path.
Exam blueprint checklistITIL Service Management
Weekly study plannerITIL Service Management
Command and service cheat sheetITIL Service Management
Architecture pattern cardsITIL Service Management
Flashcard revision setITIL Service Management
Mock exam review sheetITIL Service Management
Lab evidence templateITIL Service Management
Interview story builderITIL Service Management
Portfolio project rubricITIL Service Management
Final readiness checklistITIL Service Management
Practice questions
What is the main purpose of ITIL service management?
To help organizations co-create value with customers and users by managing services, practices, risks, costs, quality, and continual improvement.
What should an ITIL practitioner do before improving a service?
Understand the current state, stakeholders, desired outcomes, constraints, measurements, risks, and value stream before choosing an improvement action.